Refund policy

We want you to be delighted with your Fabindia purchase. If you are not completely satisfied, our returns and exchange policy is designed to be straightforward and transparent, operating in full compliance with the laws of England and Wales.

Standard Returns & Exchanges

You have the right to return or exchange standard items within 28 days of the delivery date.

To qualify for a refund or exchange, your items must meet the following strict conditions:

The original Fabindia SEAL TAG must remain attached and completely intact.
Items must be unworn, unwashed, unused, and in their original condition.
Items must be returned in their original packaging with all accompanying labels.

If an item is returned without the seal tag attached, or shows signs of wear or use, the return will be rejected and the item will be sent back to you at your cost.

Non-Returnable Categories (The Exclusion List)

For reasons of hygiene, safety, and bespoke manufacturing, we do not accept returns or exchanges on the following categories if you have simply changed your mind:

Tableware and kitchen utility products
Stationery and gift boxes
Prepacked and customized gifts or products
Custom kurtas
Jewelry
Innerwear
Upholstery and curtain fabrics

Exceptions for Faulty or Misdescribed Goods

We take quality control seriously. If an item from the exclusion list above arrives with a confirmed manufacturing defect, or does not match the description provided on our website, you are eligible for an exchange.

Time Limit: Claims for defective or misdescribed excluded items must be made and returned to us within 14 days of the original purchase date.
Our quality assurance team will inspect the item. Once the manufacturing defect or misdescription is confirmed, an exchange will be processed immediately.

Return Shipping & Costs

If you choose to return or exchange an item, you are responsible for covering the return postage fees.

Required Courier: All returns must be sent via Tracked Royal Mail within the UK.
We cannot accept liability for returned items that are lost or damaged in transit. You must retain your Tracked Royal Mail receipt and tracking number as proof of postage until your refund or exchange is fully processed.

How to Initiate a Return or Exchange

Log in to your account on www.fabindia.uk
Send us a request for Return & Exchange
We will approve and share confirmation by email.
Package the item securely, ensuring the seal tag remains attached.
Include your original packing slip or order confirmation email inside the parcel.
Send the parcel via Tracked Royal Mail to our designated UK returns address: IOFML UK LTD - (Fabindia UK)
Chadha Building, 428 Long Drive, Greenford, London, UK UB6 8UH
Keep your tracking number safe.

Once your return is received and inspected at our UK facility, we will notify you via email. Approved refunds will be automatically credited back to your original payment method within 5 to 10 business days, depending on your bank's processing times.

GDPR & Your Data Privacy

Your privacy is protected. In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, any personal data collected during the returns process (including your name, address, order details, and payment information) will be processed strictly for the following lawful bases:

Performance of a Contract: To process your refund or exchange and communicate updates regarding your return.
Legal Obligation: To maintain accurate financial and tax records as required by HMRC.

We do not use return-specific data for marketing purposes without your explicit consent. Your data will be retained securely on our servers only for as long as legally necessary. For more details, please view our full Privacy Policy.

Governing Law

These terms and conditions, alongside all transactions and disputes arising from them, are governed by and construed in accordance with the laws of England and Wales. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

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